FAQ: NanoFoamer PRO - An Automatic Hands-Free Microfoam Maker.
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

A more in-depth look at our shipping and logistics plan.

We are actively and continually looking for the most reliable and cost-effective way to get all the rewards to our backers worldwide. Our business already operates with 3PL warehouses in Hong Kong, Los Angeles, and Singapore, from which we can send out all the rewards.

We have since found a new warehouse in China with excellent rates for the US and Australia using a service via Ocean Freight combined with local delivery.

Additionally, we are entering discussions with some of our global distributors to import and then ship the goods locally. We are notably going to offer “EU-friendly shipping” this way so that it will be VAT-inclusive. The prices listed on the campaign page are for shipping only and are currently VAT exclusive. Shipping to pick-up points in Europe is likely also possible.

We are also discussing offering this service in South Africa, Israel, and the Middle East if we can get better rates and service this way.

We don’t have distributors in South America or Africa, where shipping is expensive and import duties can be high.

The estimated shipping rates in the table on the campaign page are the rates we have negotiated to date and continue to improve.

Last updated: March 07, 2023 04:47

Does it work with this or that milk alternative?

Most likely, if you buy a barista edition.

We haven’t tested every brand, so we can’t speak for all, but the NanoFoamer PRO is super versatile and can adapt to almost any milk type, so long as it is designed to foam.

Home-made oat milk is blended oats, water, and maybe a sweetener. That will never turn into microfoam because there is nothing in it to hold the bubble together in a foamy structure. That is why brands add fats, oils, and other ingredients to help with the foaming process. The NanoFoamer PRO has five different aeration levels in the programs, and then you can use the black, red, or without the flow controller to adjust further how it foams up. That is a total of 15 options combined with your milk level in the jug, so there is bound to be one that works just to your liking with your preferred plant-based milk.

Last updated: March 07, 2023 04:50

Care & Cleaning

The NanoFoamer PRO is an electrical appliance using a kettle connector by Strix, the world leader in kettle controls. These connectors are not waterproof, so care must be taken when cleaning.

However, the NanoFomer PRO has a non-stick internal coating, making it easy to wipe down with a cloth or sponge, while the other components can be rinsed under running water.

Do not submerge the NanoFoamer PRO or put any components in the dishwasher.

Last updated: March 07, 2023 04:55

Info about the non-stick coating

We have decided to use a premium Swiss silicone-based non-stick coating instead of the previously suggested Teflon-based coating.

Several backers have expressed concern about PTFE (Teflon). While today’s PTFE non-stick coatings don’t contain PFOAS as some have suggested, we have decided to partner with a Swiss company called ILAG and use their “ILAFLON Select SP 500 with Swiss Shield” coating, which is a safe Silicone Polyester coating without any of the elements of concern in the material (No PTFE, PFOA, PFOS, BPA, etc.).

This silicone polyester-based non-stick material should alleviate backers’ concerns about the previously mentioned PTFE-based coating.

Why are we using a non-stick coating? The NanoFoamer PRO is not waterproof because the electrical kettle base has water drainage below. Therefore the NanoFoamer PRO must be effortless to clean without any risk of accidentally submerging it in water. A wipe-down with a damp cloth or a quick wash with a soapy sponge should be all you need.

We all know milk cooks quickly, even at relatively low temperatures, and cooked milk sticks to stainless steel. As a result, if the jug were pure stainless and a user did not clean it well between uses, the milk would likely cook further and harden on the bottom, making it difficult to remove. The NanoFoamer PRO must therefore have a safe and easy non-stick surface.

Last updated: March 15, 2023 20:34

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
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